Store associates are the face of retail organizations. As a result, retailers are increasingly working to reduce the amount of time they spend on non-customer-facing tasks, such as performing inventory counts or replacing misplaced items.
Large retailers are using new robotics technology to check stock levels, correct shelf locations, and ensure price accuracy. They’re also using new tech to sort items unloaded from trucks based on priority and department, allowing associates to move inventory to the sales floor more efficiently.
Smart assistants are also helping large department stores minimize the amount of time employees spend checking inventory or cleaning floors, reinvesting in more face-to-face customer service.